We all serve customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers. 

 

This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process

 

Skills gained during this course include:

 

• Understanding definitions, terms and history of diversity

 

• Describe the meaning of bias and stereotypes

 

• Ability to use strategies to remove barriers and encourage diversity

 

• Understand the importance of body language

 

• Effectively deal with a complaint and resolve the situation

 

• Identify ways to discourage discrimination

 

 

 

The Customer Service  Course  course is a full day course.

 

FULL DAY COURSE FEE:  $600 Per Student

 

NEXT COURSE AVAILABLE:  Visit Training Calendar